**Please note, merging addresses is an IRREVERSIBLE process, so please take caution when performing these actions.
Click on the Customer Menu and select Addresses to get to the address dashboard. From here, click on the red Merge! button to begin the process.
PLEASE MAKE SURE TO READ THE INFORMATION BELOW to avoid any errors as this is an irreversible process and cannot be undone.
Make sure there is a way to decipher which address is the one you want to keep as the correct address, and which is the one you want to merge into the correct address. Changing the name or identifier if the addresses are identical are a good way to do this. Not doing so won't decipher which address is which.
For example, if you have two addresses both named John Smith Ford, with the identifier of JSF, you should change one to "John Smith Ford - Keep" with the identifier of "JSFKEEP" to avoid any confusion. You will change it back once the merge is complete.
The FROM dropdown will contain the address that you NO LONGER WANT. The TO dropdown will contain the address you want to keep. Once you have the addresses in place, click the green Merge! button to begin the process.
The system will ask you to confirm your decision. Please remember, this is an IRREVERSIBLE PROCESS and CANNOT be undone.
Once it is complete, you can search the address screen for your addresses, and you will see only the new one remains.
All loads with the OLD address will now show the "Keep" address. You will receive an email once the process is complete.
Please contact support with any questions.